Sales and Customer Service Manager

Sales and Customer Service Manager at Fiasco Cases

About the business

Kickstart 2022 with this exciting opportunity to join a growing team in Los Angeles with global reach.

We made our name making great products for live touring events that our customers love. Get to know us more: www.fiascocases.com

When Covid-19 slowed down the events industry we diversified into work from home desks and are continuing to push into new product lines: www.workfromhomedesks.com

We have our own manufacturing spaces in Cambridge, New Zealand and Los Angeles, California. Products that we develop in Cambridge are often made the next day in LA.

While we survived by pivoting in 2020 and building a new business, the time has come to put effort back into servicing our loyal customer base for Fiasco Cases here in the US. We couldn’t be more excited to be appointing this role!

About the role

We are looking for a driven self-motivated full time sales and customer service person. You'll bring your can do attitude and energy to the table and we will bring more than 50 products specifically designed to improve everyday life in the event & touring industry.

Fulfilling this role will mean you will take charge of Fiasco Cases sales and customer service. Brand awareness and a head turning product line has already been established. You will be 70% focused on giving great customer service and 30% focused on looking for the next sale. You will come into a recent uptick in demand and so will be initially using your best customer management skills. We want some who…

• Is excited by the challenge of being in a critical growth role.
• Can work well with the others in the team.
• Loves helping people find the perfect solution, something they actually want.
• Has good follow-up and organisational abilities.
• Is interested in growing with the company.

You will be tasked with enhancing the sales and customer service experience for our established customer base. We are looking for a person that does not mind getting their hands dirty in customer service (ie; going above ’n beyond) and who will also chase sales.

This is a new role in an expansion market. You will be partnered with our team in Torrance and also work closely with the wider Fiasco Cases team in New Zealand.

We pride ourselves on providing real world solutions that our customers actually want. This role is the critical link between our team and our customers.

Key Tasks

• Maintain and develop core customer base.
• Seek out and develop new leads.
• Develop sales by being known in the market as solutions focused.
• Develop positive working relationships with existing and new customers.
• Manage quoting, sales fulfilment, and invoicing.
• Attend trade shows and actively visit customers.
• The role will provide lots of variety as you handle both inbound and outbound sales and get involved in making solutions happen for customers.

Benefits and Perks

$50K Base + commission

• High level equipment - Apple Computer / iPhone / EarPods
• WFH Desk for your home upon joining.
• Healthcare.
• IRA Plan.
• Work as part of a small, agile and creative team.
• Freedom to seek improvement and implement your ideas.
• Great team and working location.
• Potential travel to New Zealand

Our ideal candidate

• Demonstrates a desire to start and build lasting sales relationships.
• A desire to sell solutions (not products).
• Seeks to develop a professional, proactive problem solving skill set that adds value to the Fiasco team.
• Demonstrates productive work habits with efficient use of time and resources.
• Delivers work consistently in a timely manner and to the appropriate standard. Completes work to a ‘Right First Time’ ethic.
• Demonstrates great interpersonal skills (building rapport, communication, listening and reliability).
• Able to foster and develop relationships with long term customers.
• Proactively seeks personal improvement opportunities.
• Operates with a high level of integrity and trustworthiness.

Applying for the role

If this sounds like the challenge you need in 2022, then get in touch! Don’t be afraid to break from the standard application format, sell yourself to us!

Be sure to check out our website - fiascocases.com to understand who we are and what we are about and tailor your application and cover letter accordingly.

Applicants for this position should have the right to work in California.

A short list of Top Candidates will be invited to interview the week of March 21st at our Torrance Offices.

Job Type: Full-time

Salary: $50,000.00 - $80,000.00 per year

COVID-19 considerations:
All new employees must be vaccinated for COVID-19