Where Kiwi Explorers connect & make a difference

Customer Manager - Māori Business

New Zealand Trade and Enterprise
New Zealand
Full Time
Partial remote, time in workplace
Applications close:
Posted 2 weeks ago
  • We offer hybrid working that enables work life balance + 5 weeks annual leave   
  • A diverse and inclusive environment that values lifelong learning opportunities
  • We are focused on holistic wellbeing to support you to be your best self


Ka rere a kupu mihi ki te mata o te whenua e tau ai ki tēnā, ki tēnā huri noa – e mihi atu ana. I tēnei wa tonu nei e tonoa ana ō pūkenga nui, ō wheako me ō mōhiotanga kia whakaeke mai ki te waka whakatutuki kaupapa e mea nei ko Te Taurapa Tūhono. Kua takoto te mānuka, ā, tautoko mai, ārahi mai i ngā pakihi hohoko o Aotearoa kia whāia nei ngā pae tawhiti hōu, hihira anō hoki.

To those near and far, greetings to you all.  We look forward to you bringing your valuable skills, experience and knowledge to join our team aboard the forever moving waka, Te Taurapa Tūhono | New Zealand Trade and Enterprise (NZTE). This is the call, to rise to the occasion, and help guide New Zealand export businesses to exciting new horizons.


Use your commercial experience to help grow Māori food and beverage or tech, software, services and manufacturing industry businesses internationally for the good of Aotearoa.


This role is based in Auckland (preferred), Tauranga, Hastings or Wellington


Who we are - Ko Te Taurapa Tūhono tēnei

At Te Taurapa Tūhono | New Zealand Trade and Enterprise (NZTE) we use our extensive knowledge and global networks to help Kiwi businesses turn their global ambitions into reality. By supporting export businesses, we boost Aotearoa's economy and reputation, and help to share what is special about Aotearoa with the rest of the world whilst fulfilling our purpose - to grow Kiwi companies internationally, for the good of Aotearoa.


What you'll be doing - Te whakamahere

This role is at the forefront of growing Māori businesses internationally.  Partnering with a portfolio of mostly early-stage customers across food and beverage or tech, software, services and manufacturing industry, you'll bring your digital mindset, exceptional relationship building and external stakeholder management skills along with a collaborative approach to achieving collective goals. You use your excellent listening and influencing skills to understand what they do, their challenges and opportunities, and assist them achieve their international growth goals.  This role will ideally be based in Auckland but other North Island locations may be considered.

A natural problem solver, you will be self-disciplined and have a good understanding of the complexities of Māori and international business to help guide your customers in their journey. You will use your exceptional relationship building skills to engage with a wide range of Māori companies and key stakeholders to find and attract ambitious Māori exporters to bring into the Te Taurapa Tūhono | NZTE customer portfolio.  Ideally, you will understand the dynamics of Iwi relationships and tikanga and will have the ability to build relationships inside and outside of Māoridom. 


What you'll need to be successful - Ō Pūkenga

You will understand the context and dynamics of Māori business and will have the ability to build relationships with a broad range of stakeholders. Your experience may have been gained from within one industry however, this is not a deal breaker as your dynamic learning ability, interest and drive to help Māori businesses to succeed is more important to us. You will be enthusiastic, a strong communicator and be able to build rapport and develop strong and trusted relationships.

You will possess passion and energy to help regional businesses succeed on the global stage. The successful person for this role will need to be truly customer centric, that means you will really understand your customers' opportunities and challenges. This will be done by connecting to our customers with empathy, credibility, and commercial reality.

An understanding of te reo, tikanga and kawa is preferred but you will also be proactively supported on your te ao Māori journey throughout your career with Te Taurapa Tūhono.


Why you'll love working here - Nau mai ki Te Taurapa Tūhono

We believe Aotearoa is good for the world.  A country embracing its diverse landscapes and even greater diversity of its people.  At NZTE it's all about the people.  We are committed to supporting Māori business growth through Te Pora Māori, a fully integrated team bringing together Māori-specific roles across our organisation. Te Pora Māori utilises our specialist Māori cultural and commercial know-how and know-who to grow Māori business internationally. We work flexibly at NZTE and we're keen to talk to you about what that might mean for you in this role.  We're deeply connected to the diversity of our people across the globe and embrace how that drives our organisation and the country forward.

At NZTE, we leverage our collective strength and work as One Global Team, Tūturu whakamaua kia tina! To achieve this, we are guided by two Māori values, Manaakitanga and Kaitiakitanga, that promote collective wellbeing, sustainable development and collaboration in Aotearoa for centuries. We strive to integrate these values, along with the five NZTE characters that make up our character as an organisation, into our daily lives.


What's next - Te ara ki tua

If you are outward looking, driven, a little adventurous and enjoy challenging and complex work and keen to support Māori businesses to accelerate their success on the international stage - apply now!

For more information on the responsibilities of this position, you can view the position description by clicking here - Customer Manager - Māori Business PD

Applications close Wednesday 21 February 2024, 11:59pm NZDT


NZTE is committed to uplifting the mana of Māori as tāngata whenua and recognise Te Tiriti ō Waitangi/ the Treaty of Waitangi as New Zealand's founding document.

We believe New Zealand is good for the World.  New Zealand Trade and Enterprise (NZTE) is an equal opportunity employer.  At NZTE it is all about our people and we seek diversity of thought; we welcome and encourage you to apply regardless of ethnicity, gender, religion, age, sexual orientation, gender identity, neurodiversity or disability.  If we need to make specific accommodations in any part of the interview process, please note this in your application or discuss with the Talent Acquisition Specialist.


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